Privacy Policy

Unotel Security ("Unotel Security", "we", "us", or "our"), based in Campbelltown, NSW, Australia, is committed to protecting your privacy. This policy explains what personal information we collect through this website, how we use it, and the choices you have. It is intended to be consistent with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Information we collect

• Quote request form: name, email address, phone number, property type, and the details you provide about what you need.
• Chat assistant: the messages you type into the website's chat widget. These messages are sent to Anthropic, our AI service provider, to generate a response - see "Third parties" below.
• Technical information: standard web server logs (such as IP address and request timestamps), collected automatically to keep the site secure and prevent abuse.

We do not use advertising or analytics tracking cookies on this website.

How we use your information

• To respond to quote requests and enquiries you submit.
• To provide automated answers to questions asked through the chat widget.
• To maintain the security and proper functioning of this website.

We do not sell your personal information, and we do not use it for marketing purposes without your consent.

Third parties

Messages you send to our chat assistant are processed by Anthropic (the provider of the underlying AI model) in order to generate a reply. Anthropic processes this data on our behalf and does not use it to contact you directly. Quote form submissions are sent by email to our internal mailbox and are not shared with any other third party except where required by law.

Data security

We take reasonable technical and organisational steps to protect the personal information we hold from misuse, loss, and unauthorised access. Submissions are sent over encrypted connections (HTTPS).

Access, correction, and complaints

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. If you have a concern about how we've handled your personal information that we haven't been able to resolve, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

For any questions about this policy or your personal information, contact us at:

admin@unotelsecurity.com.au
02 4613 5840
Campbelltown, NSW, Australia

Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.